Return Policy

At Lineva, we want you to feel confident with every purchase. This Return Policy explains when returns are accepted and how the process works.

30-Day Return Guarantee

We accept return requests within 30 days of delivery for items that have not been used and are still in their original packaging with all accessories included.

Due to hygiene reasons, opened or used beauty products cannot be returned unless the item is defective, damaged or incorrect.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, missing parts or incorrect, please contact us within 30 days of delivery.

To process your request, you may be asked to provide:

• Photos or videos clearly showing the issue

• Your order number

• A short description of the problem

If confirmed, we will offer:

• Replacement

• Partial refund

• Full refund (depending on the situation)

Non-Delivery & Shipping Issues

If tracking shows delivery but you have not received your package, we may ask you to contact your local post office and provide confirmation of non-delivery.

Packages that are not collected, refused, or returned due to incorrect address details may not be eligible for refund or resend.

Return Shipping

For returns without product defects:

• Customers are responsible for return shipping costs

• Items must be sent to the designated return address provided by our support team

• We recommend using a tracked shipping method

Return shipping costs are non-refundable unless the return is due to our error.

Return Inspection

Once returned items are received, they will be inspected.

If the item:

• Shows signs of use

• Is damaged by misuse

• Is missing original components

The return may be declined.

If approved, only the original product price will be refunded. Shipping fees, taxes and additional charges are non-refundable.

Order Cancellation

Orders can be cancelled within 12 hours of purchase. After this time, processing may have started and cancellation may not be possible.

Dispute Timeframe

Requests related to orders must be submitted within 30 days after delivery. After this period, the order may be considered completed and ineligible for dispute.

Force Majeure

We are not responsible for delays or damages caused by circumstances outside our control, including customs delays, natural disasters, strikes, conflicts or other unforeseen events.

Contact

To start a return or request assistance, please contact us:

Email: support@linevabeauty.store

We’re committed to making your experience with Lineva simple, fair and worry-free.