FAQs

Frequently Asked Questions

What does the 4-in-1 Beauty Pen do?

One pen gives you four tools: eyeliner, lip liner, highlighter, and brow pencil. It replaces four separate products, so your whole eye, lip, and brow look fits in a single pen.

How much does shipping cost?

Shipping is free worldwide on every order, with no hidden fees at checkout.

How long will my order take to arrive?

Orders are processed within 1–2 business days. Estimated delivery is 10–16 business days after processing. Customs clearance, local postal services, and remote destinations can occasionally affect this.

Will I get a tracking number?

Yes. A tracking number is emailed to you as soon as your order ships. If tracking stops updating for more than a few days, contact us and we'll check with the carrier.

Which payment methods can I use?

You can pay using the payment options shown at checkout. All payments are processed securely.

Can I change or cancel my order?

Orders can be cancelled within 12 hours of purchase. After that, processing may have started and cancellation may no longer be possible. Contact us as soon as possible if you need a change.

What is your return policy?

We accept return requests within 30 days of delivery for unused items in their original packaging. For hygiene reasons, opened or used beauty products can't be returned unless they are defective, damaged, or incorrect. See our Return Policy for full details.

My item arrived damaged, faulty, or incorrect — what do I do?

Contact us within 30 days of delivery with your order number, a short description, and photos or a video showing the issue. Once confirmed, we'll arrange a replacement, partial refund, or full refund depending on the situation.

My order hasn't arrived yet — what now?

If your order hasn't arrived within the estimated delivery window, contact us. We'll resolve it with a reshipment or a refund where appropriate.

How do I contact you?

Email us at linevabeauty@seznam.cz and we'll reply as soon as possible.